customer service/wateen

Responsibilities:
Leading a team of executives responsible for the quality of the contact center operations.
Evaluating team(s) performance on Daily/Weekly/Monthly basis.
Ensuring that proper procedures of feedback are being followed.
Monitoring and Promoting excellent communication and interpersonal skills among team members and contact center executives.
Conducting gap analysis through recorded calls and bridging the gaps.
Generating quality scoring report and communicating statistics to management.
Coordinating and conducting sessions with team to ensure that proper feedback and inputs are given

Qualification & Experience:
BA/BBA/BBA-IT/BCS or Masters Degree holder.
2-5 years experience in Contact Center Operations.
Excellent communication, presentation and negotiation skill.
Multi-task, maintain a high standard of service & quality.
Ability to have stress, time management and team player.

Apply Online

http://www.wateen.com/Careers.aspx

Linkdotnet/Sr. Executive Product Operations

Job Description.
To play a vital role in running the Product Operations daily activities and act as a liaison between Operational and Non-Operational teams to ensure the best performance and delivery of after sales services to the customers of LINKdotNET Pakistan.

Minimum Experience: 3 Years

Minimum Education: Master's Degree/MBA/MCS

RESPONSIBILITIES:
Assist Manager Product Operations in overall Operational activates.
Make and present weekly, fortnightly and monthly reports and analysis of the operations.
Make daily tasks reports / analysis and forward to operational and Non-operational teams for future follow-up.
Daily monitoring of Pending Tasks and follow-up with concerned teams to ensure in time delivery.
Follow-up with operational teams to materialize their daily targets.
To ensure the coordination between operational and Non-operations teams for smooth functioning of daily operations.
Identify Application related problems and escalate to the concerned departments for rectification.
Identify the areas where customers are facing service related problems and forward it to concerned department for in time solution.

Apply:

Send your CV,s to career@mail.link.net

Management Trainees,

Pakistan's Fastest growing Vehicle Tracking, Fleet & Asset Management company is looking for Management Trainees for its Navigation Products, introducing 1st time in Pakistan.
Degree : MBA
Career Level Fresh


Job Title: Sales Executive
Minimum Education: Bachelor's Degree
Minimum Experience: 2 Years

Apply:
To apply, please email your resume to jobs@trackingworld.com.pk

Jobs Openings in Wavetec

1-Software Project Manager
Masters (Computer Science/Engg)
Atleast 7-8 years of development experienceWell versed in C/C++/C#Must have good hands on SQL Server 2000/2005Must have very good analytical and problem solving skills
Must be familiar with Linux (Linux Development Experience will be a PLUS)

2-Sr. Software Engineer
Bachelors (Computer Science/Engg)
3-5 Years Experience
Strong software skills (Mandatory: CSharp, ASP.Net and SQL Server

Technology Sales Consultant

Job Title:
Technology Sales Consultant

Industry:
Infotech pvt ltd.

Skills:
Technology Sales/Consulting experience with excellent communication and relationship skills. Knowledge of IT Solutions like Banking Solutions, Payment Systems, High Volume, real time, transaction systems, CRM and Business Intelligence will be an added advantage.

Job Description:
To be a trusted advisor/consultant to our customers in Banking, Capital Market & Insurance, with focus on execution of complete sales cycle, relationship building, solution design based on analysis of Customer’s Business requirement