Responsibilities:
Leading a team of executives responsible for the quality of the contact center operations.
Evaluating team(s) performance on Daily/Weekly/Monthly basis.
Ensuring that proper procedures of feedback are being followed.
Monitoring and Promoting excellent communication and interpersonal skills among team members and contact center executives.
Conducting gap analysis through recorded calls and bridging the gaps.
Generating quality scoring report and communicating statistics to management.
Coordinating and conducting sessions with team to ensure that proper feedback and inputs are given
Qualification & Experience:
BA/BBA/BBA-IT/BCS or Masters Degree holder.
2-5 years experience in Contact Center Operations.
Excellent communication, presentation and negotiation skill.
Multi-task, maintain a high standard of service & quality.
Ability to have stress, time management and team player.
Apply Online
http://www.wateen.com/Careers.aspx
Tuesday, September 23, 2008
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