Infrastructure Support Engineer at Bentley, Islamabad

Job Description:
The ITS Service Desk Level II organization is comprised of a global team, dispersed to regional facilities. This is a global organization responsible for providing technical support to all Bentley colleagues for any IT incident, service request, or general question. The members of this team are responsible for establishing and communicating a consistent strategic direction and enforcing the IT policies.

Receive and record incoming incident calls, service requests, and solutions into the incident management system.

Provide real-time and scheduled coaching of global Service Desk staff to increase consistency and accuracy of incident resolution and documentation.

Work within Service Desk and other departments on improvement suggestions or requests for information from the Service Desk.
Server/Network Tasks.

Qualifications:
3-5 years of PC support and maintenance
General knowledge of commonly used PC operating systems
Able to provide professional technical guidance to company employees regarding PC problems
Excellent communication, interpersonal, organizational and planning skills
Nature of job may require considerable walking
Must be able to lift objects weighing no more than 50LBs
Operates under moderate supervision
Professional behavior appropriate to an office environment

Apply:
Send your CV to
bushra.saher@bentley.com